Retailers are facing shrinking margins, high customer acquisition costs, and increasing competition from both online and brick-and-mortar brands. To stay ahead, they need smarter sales strategies and effortless customer experiences to help drive long-term loyalty and lifetime value.
Outsourced partners like VXI Global Solutions can help address the industry’s top challenges:
Staffing Shortages
As of 2024, approximately 74% of retailers anticipate shortages in customer-facing positions.
Effective Retailer: State of Retail 2025
Customer Retention & Attrition
The global customer retention rate for retail has declined to 63%, which is 12% below the average across all sectors.
SAP Customer Loyalty Index 2024
Cost Pressures
In the last five years, customer acquisition costs have increased nearly 60%, and today’s merchants, on average, now lose $29 for every new customer acquired.
SAP Customer Loyalty Index 2024
Turning Challenges into Opportunities
VXI partners with leading retailers and eCommerce companies to deliver exceptional customer and sales experiences.
Our teams understand the current operating climate and the growing need to support the customer through accessible, personalized service convenience and digital-first solutions.
From challenging legacy operating models to streamlining processes and promoting automation, VXI's operating and CX Advisory teams help retailers gain efficiencies and compete at scale. Our service capabilities include:
Sales Support Solutions for Retailers
- Order Sales & Management
- Subscription Renewal
- Customer Winback
- Click-to-Cancel Retention
- Cross-sell / Up-sell
- Chat for Online Sales
Customer Support Services
- Order Management
- Returns & Cancellations
- Gift Cards
- Store Credit Cards
- Merchandise Availability
- Loyalty Program Management
- Brand Online Reputation Management
- Order Fulfillment
- Order Processing
- Account Management
- Billing & Invoicing
A Transparent, Secure, & People-Centered Approach
With over 20 years of experience supporting the retail services industry, we understand that helping customers make their first initial sale and driving lifetime loyalty throughout their relationship with your brand is essential.
Our “Passion for People” culture empowers our teams to serve with empathy – across channels.
The cost pressures in retail have never been higher, which is why we bring the latest AI technologies combined with our CX advisory team to help streamline processes and drive greater efficiency in service interactions and conversion rates in sales.
24
Retail Client Partnerships
38
Retail LOBs Supported
17
PCI-Compliant Locations
5600
Experienced Professionals in Retail Services Contact Center Operations
Customer Success Stories
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