--- title: "Integrated Healthcare Organization: Empowering Care & Communities" description: A health insurer serves members, finds efficiencies, gains flexibility, and makes measurable social and economic impacts with VXI, an MBE. image: https://info.vxi.com/hubfs/Pexels%20Photo%20by%20Eva%20Bronzini.png --- [![vxi-logo](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/vxi-logo.svg) ![color-logo](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/color-logo.svg)](https://vxi.com/) - Why VXI? ![arrow](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/down-stroke.svg) ![arrow-down](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/arrow-down.svg) [Why VXI? ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/why-vxi) Overview - [Supplier Diversity](https://vxi.com/why-vxi/overview/supplier-diversity) - [CX Acceleration](https://vxi.com/why-vxi/overview/cx-acceleration) - [Corporate Responsibility](https://vxi.com/why-vxi/overview/corporate-responsibility) - [Locations](https://vxi.com/why-vxi/overview/locations) - [Mindset & Culture](https://vxi.com/why-vxi/overview/mindset-and-culture) - [Our Leadership](https://vxi.com/why-vxi/overview/our-leadership/) ###### [![VXI\_imagery](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery.png?width=2000&height=2000&name=VXI_imagery.png) News Press Releases VXI & LG Electronics Honored for Direct-to-Consumer Online Sales Experience with Two Gold 2025 Stevie® Awards Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/news/vxi-and-lg-electronics-honored-for-direct-to-consumer-online-sales-experience-with-two-gold-2025-stevie-awards) ###### [![VXI\_imagery\_graph1210235](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_graph1210235.jpg?width=2000&height=2000&name=VXI_imagery_graph1210235.jpg) News Press Releases VXI Wins Sales Outsourcing Provider of the Year Gold Stevie® Award in 2025 Stevie Awards for Sales & Customer Service Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/news/vxi-wins-sales-outsourcing-provider-of-the-year-gold-stevie-award-in-2025-stevie-awards-for-sales-and-customer-service) ###### [![VXI\_imagery\_0102458143458912](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_0102458143458912.jpg?width=1248&height=832&name=VXI_imagery_0102458143458912.jpg) News Press Releases VXI Announces Employee Development Program in Partnership with Harvard Business School Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/news/vxi-announces-employee-development-program-in-partnership-with-harvard-business-school) - What we do ![arrow](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/down-stroke.svg) ![arrow-down](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/arrow-down.svg) [What we do ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/what-we-do) Solutions - [CX Operations](https://vxi.com/what-we-do/solutions/cx-operations) - [CX Strategy](https://vxi.com/what-we-do/solutions/cx-strategy) - [CX Technology & AI](https://vxi.com/what-we-do/solutions/cx-technology-and-ai) - [Collections](https://vxi.com/what-we-do/solutions/collections) - [Revenue Generation](https://vxi.com/what-we-do/solutions/revenue-generation) - [Social Media](https://vxi.com/what-we-do/solutions/social-media) Industries - [Automotive](https://vxi.com/what-we-do/industries/automotive) - [Healthcare](https://vxi.com/what-we-do/industries/healthcare) - [Banking & Financial Services](https://vxi.com/what-we-do/industries/banking-and-financial-services) - [Hyperscaler](https://vxi.com/what-we-do/industries/hyperscaler) - [CE & Technology](https://vxi.com/what-we-do/industries/ce-and-technology) - [Insurance](https://vxi.com/what-we-do/industries/insurance) - [Communication & Media](https://vxi.com/what-we-do/industries/communication-and-media) - [Retail & E-commerce](https://vxi.com/what-we-do/industries/retail-and-ecommerce) - [Energy & Utilities](https://vxi.com/what-we-do/industries/energy-and-utilities) - [Travel & Hospitality](https://vxi.com/what-we-do/industries/travel-and-hospitality) - [Government](https://vxi.com/what-we-do/industries/government) ###### [![VXI\_imagery\_02102501](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_02102501.jpg?width=2000&height=2000&name=VXI_imagery_02102501.jpg) Resources Case Studies Improving Member Care, Empowering Communities, and Creating Shared Value with an Integrated Healthcare Delivery Organization Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://info.vxi.com/resources-casestudy-improving-member-care-with-an-integrated-healthcare-delivery-organization) ###### [![VXI\_imagery\_01024581434](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_01024581434.jpg?width=1248&height=832&name=VXI_imagery_01024581434.jpg) Insights Blogs How Retail Banks Win Customers Back from FinTech Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/insights/how-retail-banks-win-customers-back-from-fin-tech) - What we think ![arrow](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/down-stroke.svg) ![arrow-down](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/arrow-down.svg) [What we think ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/what-we-think) - [Insights](https://vxi.com/what-we-think?Types=Insights) - [Resources](https://vxi.com/what-we-think?Types=Resources) - [News](https://vxi.com/what-we-think?Types=News) ###### [![VXI\_imagery\_010245678](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_010245678.jpg?width=2000&height=2000&name=VXI_imagery_010245678.jpg) Insights Blogs How Retailers Can Leverage Sales Outsourcing to Navigate “Click-to-Cancel” Legislation Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/insights/how-retailers-can-leverage-sales-outsourcing-to-navigate-click-to-cancel-legislation) ###### [![VXI\_imagery\_010245810](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_010245810.jpg?width=1248&height=832&name=VXI_imagery_010245810.jpg) Insights Blogs Powering the Customer Service Renaissance with AI. 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What began as a six-month advisory engagement for unearthing cost savings has resulted in a strong partnership with social impact.   Consulting led to a contact center with 25 agents focused on one region but, with proven operational excellence, a staffing on-demand approach, and a purpose-driven outsourcing model, the relationship now encompasses six regions and 500 agents. Agent and member communities now align, and with this, VXI has improved internal and external satisfaction, leading to $100M in economic impact.  ## What You’ll Learn - **Diversity pays dividends:** Move beyond tracking spend to making spend count. - **Overcome U.S. retention obstacles:** Our socially driven business model lowers attrition and OpEx. - **Scale onshore with MBEs:** Where others struggled to achieve their fill rates, our Georgia centers thrived. - **ESAT drives CSAT and ROI:** Training has buoyed ESAT, leading to increased member satisfaction (10%). [Access Now](https://info.vxi.com/resources-casestudy-improving-member-care-with-an-integrated-healthcare-delivery-organization#access-form) [Check it Online](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLJl6EU36o1Qlc1l39h%2FtkCrmP1iIAijE9kjs9Y7hm0woRhcwHQPWdfuWGxu%2Fhc04E1di3zZoH5mxfhZ9BdCTDfnAmyZrkIzjTEPHq%2FxLavfziXBDPj4E%2FINfUjJkMpHzm%2FC%2B5Ybhbk2BDkDyrBehv9u6HH7xlI0DOtzqcBY19d9TKI%2Fpw0RPs5a4uIRpkY86Ghn8fJPBhMewgorQujp6qapppv6OHgXdMB79P5eTMas%2FMj22vkiiUfFZdnNYh0q30%2FGTgkSxopAAL%2Fog0WHThKawrP5prV3WykEBfM0C%2B3UUTlHZjPmZRo%2FRxbOuC4dWc6jy9t4Tfz6mUTaXp3y8m0O1T%2Fz5sLtsVrbLKljpVAqw40be%2FwNOR8Qt%2BMKJp5%2BZYeQEnE6tjrwlvDIpnZklpttBSMvy62tp6FnTiDi2I04HglykjT9qzOTGrsA7Xt%2Bd8SlRzkhdVeiFhY7YXN%2BJAZ7&portalId=6864149) #### Tags - [Healthcare](https://vxi.com/what-we-think/?Industry=Healthcare) - [Supplier Diversity](https://vxi.com/what-we-think/?Solutions=Supplier+Diversity) #### Share #### Get Instant Access: #### Tags - [Healthcare](https://vxi.com/what-we-think/?Industry=Healthcare) - [Supplier Diversity](https://vxi.com/what-we-think/?Solutions=Supplier+Diversity) #### Share Why VXI? × - [Why VXI?](https://vxi.com/why-vxi) - [Supplier Diversity](https://vxi.com/why-vxi/overview/supplier-diversity) - [CX Acceleration](https://vxi.com/why-vxi/overview/cx-acceleration) - [Corporate Responsibility](https://vxi.com/why-vxi/overview/corporate-responsibility) - [Locations](https://vxi.com/why-vxi/overview/locations) - [Mindset & Culture](https://vxi.com/why-vxi/overview/mindset-and-culture) - [Our Leadership](https://vxi.com/why-vxi/overview/our-leadership) What we do × - [What we do](https://vxi.com/what-we-do) - [CX Operations](https://vxi.com/what-we-do/solutions/cx-operations) - [CX Strategy](https://vxi.com/what-we-do/solutions/cx-strategy) - [CX Technology & AI](https://vxi.com/what-we-do/solutions/cx-technology-and-ai) - [Collections](https://vxi.com/what-we-do/solutions/collections) - [Revenue Generation](https://vxi.com/what-we-do/solutions/revenue-generation) - [Social Media](https://vxi.com/what-we-do/solutions/social-media) - [Automotive](https://vxi.com/what-we-do/industries/automotive) - [Banking & Financial Services](https://vxi.com/what-we-do/industries/banking-and-financial-services) - [CE & Technology](https://vxi.com/what-we-do/industries/ce-and-technology) - [Communication & Media](https://vxi.com/what-we-do/industries/communication-and-media) - [Energy & Utilities](https://vxi.com/what-we-do/industries/energy-and-utilities) - [Government](http://vxi.com/what-we-do/industries/government) - [Healthcare](https://vxi.com/what-we-do/industries/healthcare) - [Hyperscaler](https://vxi.com/what-we-do/industries/hyperscaler) - [Insurance](https://vxi.com/what-we-do/industries/insurance) - [Retail & E-commerce](https://vxi.com/what-we-do/industries/retail-and-ecommerce) - [Travel & Hospitality](https://vxi.com/what-we-do/industries/travel-and-hospitality) [What we think](https://vxi.com/what-we-think) [Careers](https://jobs.vxi.com/) Terms & Policies × - [Privacy Policy](https://vxi.com/privacy-policy/) - [Terms and Conditions](https://vxi.com/terms-conditions/) - [EU and UK Privacy Rights](https://vxi.com/eu-uk-privacy-rights/) [Get in touch](https://vxi.com/contact-us/) [![twitter](https://info.vxi.com/hubfs/twitter.svg)](https://twitter.com/vxiglobal) [![linkedin-cion](https://info.vxi.com/hubfs/linkedin-cion.svg)](https://www.linkedin.com/company/vxi-global-solutions-inc) [![youtube](https://info.vxi.com/hubfs/youtube.svg)](https://www.youtube.com/c/VXIGlobalSolutions) ![logo-footer](https://info.vxi.com/hubfs/logo-footer.svg)