PPRO 360: Peak Performance Starts Here

VXI’s Performance Pro 360™ (PPro) transforms agent performance into a strategic advantage. This innovative platform delivers real-time analytics, personalized coaching, and automated feedback loops to optimize performance and enhance customer interactions. With tools to monitor KPIs, streamline improvement, and elevate customer satisfaction, PPro drives measurable results and maximizes ROI. 

From customizable dashboards and gamified rewards to the Coaching Effectiveness Index (CEI), PPro simplifies performance management. Businesses gain real-time insights, motivate teams, and track results across devices. And with proven success in driving key metrics, PPro empowers teams to perform at their best.

What You’ll Learn

• Actionable reporting: Get customized reports, performance data, and KPIs
• Monitor quality: Identify quality measures with balanced scorecards and targets 
• Consistent improvement: Build agent profiles and drive employee development
• Operations and service: How brands can offer the best of both worlds to their customers