---
title: "PPRO 360: Peak Performance Starts Here"
description: VXI’s PPRO 360 was built to transform training, coaching, and ongoing contact center performance. Learn how PPro can turn agents into experts.
image: https://info.vxi.com/hubfs/Pexels%20Photo%20by%20Eva%20Bronzini.png
---

[![vxi-logo](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/vxi-logo.svg) ![color-logo](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/color-logo.svg)](https://vxi.com/)

- Why VXI?
  
  ![arrow](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/down-stroke.svg) ![arrow-down](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/arrow-down.svg)
  
  [Why VXI? ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/why-vxi)
  
  Overview
  
    - [Supplier Diversity](https://vxi.com/why-vxi/overview/supplier-diversity)
    - [CX Acceleration](https://vxi.com/why-vxi/overview/cx-acceleration)
    - [Corporate Responsibility](https://vxi.com/why-vxi/overview/corporate-responsibility)
    - [Locations](https://vxi.com/why-vxi/overview/locations)
    - [Mindset & Culture](https://vxi.com/why-vxi/overview/mindset-and-culture)
    - [Our Leadership](https://vxi.com/why-vxi/overview/our-leadership/)

  ###### [![VXI\_imagery](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery.png?width=2000&height=2000&name=VXI_imagery.png) News Press Releases VXI & LG Electronics Honored for Direct-to-Consumer Online Sales Experience with Two Gold 2025 Stevie® Awards Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/news/vxi-and-lg-electronics-honored-for-direct-to-consumer-online-sales-experience-with-two-gold-2025-stevie-awards)

  ###### [![VXI\_imagery\_graph1210235](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_graph1210235.jpg?width=2000&height=2000&name=VXI_imagery_graph1210235.jpg) News Press Releases VXI Wins Sales Outsourcing Provider of the Year Gold Stevie® Award in 2025 Stevie Awards for Sales & Customer Service Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/news/vxi-wins-sales-outsourcing-provider-of-the-year-gold-stevie-award-in-2025-stevie-awards-for-sales-and-customer-service)

  ###### [![VXI\_imagery\_0102458143458912](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_0102458143458912.jpg?width=1248&height=832&name=VXI_imagery_0102458143458912.jpg) News Press Releases VXI Announces Employee Development Program in Partnership with Harvard Business School Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/news/vxi-announces-employee-development-program-in-partnership-with-harvard-business-school)
- What we do
  
  ![arrow](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/down-stroke.svg) ![arrow-down](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/arrow-down.svg)
  
  [What we do ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/what-we-do)
  
  Solutions
  
    - [CX Operations](https://vxi.com/what-we-do/solutions/cx-operations)
    - [CX Strategy](https://vxi.com/what-we-do/solutions/cx-strategy)
    - [CX Technology & AI](https://vxi.com/what-we-do/solutions/cx-technology-and-ai)
    - [Collections](https://vxi.com/what-we-do/solutions/collections)
    - [Revenue Generation](https://vxi.com/what-we-do/solutions/revenue-generation)
    - [Social Media](https://vxi.com/what-we-do/solutions/social-media)

  Industries
  
    - [Automotive](https://vxi.com/what-we-do/industries/automotive)
    - [Healthcare](https://vxi.com/what-we-do/industries/healthcare)
    - [Banking & Financial Services](https://vxi.com/what-we-do/industries/banking-and-financial-services)
    - [Hyperscaler](https://vxi.com/what-we-do/industries/hyperscaler)
    - [CE & Technology](https://vxi.com/what-we-do/industries/ce-and-technology)
    - [Insurance](https://vxi.com/what-we-do/industries/insurance)
    - [Communication & Media](https://vxi.com/what-we-do/industries/communication-and-media)
    - [Retail & E-commerce](https://vxi.com/what-we-do/industries/retail-and-ecommerce)
    - [Energy & Utilities](https://vxi.com/what-we-do/industries/energy-and-utilities)
    - [Travel & Hospitality](https://vxi.com/what-we-do/industries/travel-and-hospitality)
    - [Government](https://vxi.com/what-we-do/industries/government)

  ###### [![VXI\_imagery\_02102501](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_02102501.jpg?width=2000&height=2000&name=VXI_imagery_02102501.jpg) Resources Case Studies Improving Member Care, Empowering Communities, and Creating Shared Value with an Integrated Healthcare Delivery Organization Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://info.vxi.com/resources-casestudy-improving-member-care-with-an-integrated-healthcare-delivery-organization?hsLang=en)

  ###### [![VXI\_imagery\_01024581434](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_01024581434.jpg?width=1248&height=832&name=VXI_imagery_01024581434.jpg) Insights Blogs How Retail Banks Win Customers Back from FinTech Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/insights/how-retail-banks-win-customers-back-from-fin-tech)
- What we think
  
  ![arrow](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/down-stroke.svg) ![arrow-down](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/arrow-down.svg)
  
  [What we think ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/what-we-think)
  
    - [Insights](https://vxi.com/what-we-think?Types=Insights)
    - [Resources](https://vxi.com/what-we-think?Types=Resources)
    - [News](https://vxi.com/what-we-think?Types=News)

  ###### [![VXI\_imagery\_010245678](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_010245678.jpg?width=2000&height=2000&name=VXI_imagery_010245678.jpg) Insights Blogs How Retailers Can Leverage Sales Outsourcing to Navigate “Click-to-Cancel” Legislation Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/insights/how-retailers-can-leverage-sales-outsourcing-to-navigate-click-to-cancel-legislation)

  ###### [![VXI\_imagery\_010245810](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/VXI_imagery_010245810.jpg?width=1248&height=832&name=VXI_imagery_010245810.jpg) Insights Blogs Powering the Customer Service Renaissance with AI. Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/insights/powering-the-customer-service-renaissance-with-ai)

  ###### [![bc28f0d5eca255d6e8d213ce067c7453](https://info.vxi.com/hs-fs/hubfs/Fy-23/Gaming%20fy-24/bc28f0d5eca255d6e8d213ce067c7453.jpg?width=867&height=1300&name=bc28f0d5eca255d6e8d213ce067c7453.jpg) Resources Whitepapers 5 Ways Financial Services Can Get Their Mojo Back with Digital Transformation Know more ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://info.vxi.com/resources-insights-5-ways-financial-services-can-get-their-mojo-back-with-digital-transformation?hsLang=en)
- [Careers](https://jobs.vxi.com/)
- [Contact Us](https://vxi.com/contact-us/)

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- [Resources](https://info.vxi.com/resource-page-insights?hsLang=en)
- \>
- Brochure

# PPRO 360: Peak Performance Starts Here

 See how VXI’s proprietary tool, PPro, revolutionizes coaching for your entire workforce.

[Check it Online](https://cta-na2.hubspot.com/web-interactives/public/v1/track/click?encryptedPayload=AVxigLI00kbxqFLSjNRCNjhlzf776t3Y8n%2FAEeq2Gn3cHWPOrdcRnB2zzGLFD5ECsUaGcRaCEoriHytYV6GyrCffOke8x%2BZFXWebnWLAHXdQblLsnx4eLlK%2Bpfye1bTr7wmxRd6B36pIPFFd2ZKRX5TO6QfDeYIqq9Q1IHK3VFlb0GY4egLErj6z3YtFAkw7TN082dLP466VNrDzOy6IyWocVDJGFnX4kX7aSFmbUAuUIjTwlGMFF%2FYuUw6395kvMO%2FQaRsusWoNnCOV%2B88xt7hHpB5fDFwnls9ZpeE3dA6R3lpB23z1Pg%3D%3D&portalId=6864149)

VXI’s Performance Pro 360™ (PPro) transforms agent performance into a strategic advantage. This innovative platform delivers real-time analytics, personalized coaching, and automated feedback loops to optimize performance and enhance customer interactions. With tools to monitor KPIs, streamline improvement, and elevate customer satisfaction, PPro drives measurable results and maximizes ROI. 

From customizable dashboards and gamified rewards to the Coaching Effectiveness Index (CEI), PPro simplifies performance management. Businesses gain real-time insights, motivate teams, and track results across devices. And with proven success in driving key metrics, PPro empowers teams to perform at their best.

## What You’ll Learn

- **Actionable reporting:** Get customized reports, performance data, and KPIs
- **Monitor quality:** Identify quality measures with balanced scorecards and targets 
- **Consistent improvement:** Build agent profiles and drive employee development
- **Operations and service:** How brands can offer the best of both worlds to their customers

[Access Now](https://info.vxi.com/hubfs/_Product/VXI-Product%20Overview-Performance%20PRO%20360%20(PPRO).pdf?hsLang=en)

#### Tags

- [CX Technology & AI](https://vxi.com/what-we-think/?Solutions=CX+Technology+%26+AI)

#### Share

#### Tags

- [CX Technology & AI](https://vxi.com/what-we-think/?Solutions=CX+Technology+%26+AI)

#### Share

Why VXI?

×

- [Why VXI?](https://vxi.com/why-vxi)
- [Supplier Diversity](https://vxi.com/why-vxi/overview/supplier-diversity)
- [CX Acceleration](https://vxi.com/why-vxi/overview/cx-acceleration)
- [Corporate Responsibility](https://vxi.com/why-vxi/overview/corporate-responsibility)
- [Locations](https://vxi.com/why-vxi/overview/locations)
- [Mindset & Culture](https://vxi.com/why-vxi/overview/mindset-and-culture)
- [Our Leadership](https://vxi.com/why-vxi/overview/our-leadership)

What we do

×

- [What we do](https://vxi.com/what-we-do)
- [CX Operations](https://vxi.com/what-we-do/solutions/cx-operations)
- [CX Strategy](https://vxi.com/what-we-do/solutions/cx-strategy)
- [CX Technology & AI](https://vxi.com/what-we-do/solutions/cx-technology-and-ai)
- [Collections](https://vxi.com/what-we-do/solutions/collections)
- [Revenue Generation](https://vxi.com/what-we-do/solutions/revenue-generation)
- [Social Media](https://vxi.com/what-we-do/solutions/social-media)
- [Automotive](https://vxi.com/what-we-do/industries/automotive)
- [Banking & Financial Services](https://vxi.com/what-we-do/industries/banking-and-financial-services)
- [CE & Technology](https://vxi.com/what-we-do/industries/ce-and-technology)
- [Communication & Media](https://vxi.com/what-we-do/industries/communication-and-media)
- [Energy & Utilities](https://vxi.com/what-we-do/industries/energy-and-utilities)
- [Government](http://vxi.com/what-we-do/industries/government)
- [Healthcare](https://vxi.com/what-we-do/industries/healthcare)
- [Hyperscaler](https://vxi.com/what-we-do/industries/hyperscaler)
- [Insurance](https://vxi.com/what-we-do/industries/insurance)
- [Retail & E-commerce](https://vxi.com/what-we-do/industries/retail-and-ecommerce)
- [Travel & Hospitality](https://vxi.com/what-we-do/industries/travel-and-hospitality)

[What we think](https://vxi.com/what-we-think)

[Careers](https://jobs.vxi.com/)

Terms & Policies

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- [Privacy Policy](https://vxi.com/privacy-policy/)
- [Terms and Conditions](https://vxi.com/terms-conditions/)
- [EU and UK Privacy Rights](https://vxi.com/eu-uk-privacy-rights/)

[Get in touch](https://vxi.com/contact-us/)

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