Customer Support Chatbot
A Customer Support Chatbot, also known simply as a Chatbot, is an artificial intelligence-powered software application designed to provide automated assistance and support to customers through text-based or voice-based conversations.
Chatbots employ natural language processing (NLP) and machine learning algorithms to understand and respond to customer inquiries, resolve common issues, and guide customers through self-service workflows. They are often integrated into websites, mobile apps, or messaging platforms, enabling customers to seek help and obtain information 24/7 without the need for human intervention.
Chatbots make life easier for your customers. They’re accessible anytime, they provide instant answers to questions, and they learn as they go.
When it comes to social media customer support, and SMS customer support, VXI leverages chatbots to boost engagement, reduce response times, make personalized recommendations, and capture valuable data for continuous CX improvement.
Learn how VXI is balancing the need for AI-powered customer support chatbots and agent-assisted channels in the following blogs:
- The article, “Omnichannel Customer Experience: A People-First Strategy,” discusses how chatbots are a tool for your representatives, not the other way around.
- “Not all bots are the same – the promise and pitfalls,” explores how not all AI is created equal.
- Our beginner’s guide, “N(AI)vigating Contact Center Automation & AI: A Beginner’s Guide,” provides use cases for how AI-powered chatbots can be used alongside other emerging technologies to elevate experiences and optimize costs.