WATCH ON-DEMAND
Holiday Hustle:
Maximizing Revenue through Conversational Commerce
Sign up to get a copy of the webinar recording!
Mastering conversational commerce has become a pivotal strategy for brands seeking a competitive edge. And during the bustling holiday season, both owned and earned social media conversations offer ample opportunities for marketing and customer care teams to transcend cluttered inboxes to scale personalized interactions and build a steady revenue stream.
Join our live webinar to gain practical insights into creating high-converting customer experiences through conversational commerce strategies. Explore how brands leveraging these tactics can not only increase retention, loyalty, and average order value but also experience a substantial boost in social media ROI.
Our experienced leaders will guide you through an interactive discussion on the following key topics:
- Understanding conversational commerce and how social teams capitalize on it today
- Clarifying where to start — and defining whether you should
- Bridging the gap between sales and marketing to achieve a common goal
- Developing a business strategy and putting the right analytics in place
- Enabling technologies like Sprinklr for enhanced social commerce and listening capabilities
- Blending AI and live agents to deliver a seamless integration of e-commerce and CX
Don't miss this opportunity to transform your social team into revenue-driving experts to achieve higher levels of customer lifetime value this holiday season and beyond.
Meet our Speakers
.png?width=540&height=540&name=image%20(24).png)
Lucia Albero
Senior Community Manager
LG Electronics - USA
Lucia is the Senior Community Manager for LG Electronics, within digital transformation. Lucia has over 15+ years of experience helping drive customer loyalty and brand advocacy by building long-term customer relationships, through digital and in-person communities. Working on brands such as Whole Foods Market, Rizing, LLC, and DL1961, Lucia is knowledgeable in creating and executing a systematic approach, using data-driven insights, to address the emerging social media technologies and digital communications that are constantly changing, to meet customers’ needs and serve them efficiently.
-1.png?width=230&height=230&name=image%20(22)-1.png)
Amanda Pollitt
Digital Director of CX Advisory Services
VXI Global Solutions
Amanda is the CXA Digital Director leading VXI’s Social Media Practice. She has over two decades of digital experience, specializing in social media customer engagement and digital marketing. Amanda’s strengths consist of developing digital channel strategies, designing, and implementing processes, and driving excellence for some of the world’s largest brands, such as Walmart, McDonald’s, Philips, and Starbucks. She leads teams specializing in digital analytics, operational excellence, and SaaS enablement.
.png?width=540&height=540&name=image%20(22).png)
Tyler Altrup
Director, CXM Best Practices
Sprinklr
Tyler Altrup is a Director in Sprinklr’s CXM Best Practices Group. Tyler advises Sprinklr’s most strategic accounts on CX Transformation as well as leading the Retail and Technology verticals for Sprinklr. Prior to joining this Group, Tyler operated as a Principal Solutions Consultant and Divisional Solutions Consulting leader.
Brochures / Supplemental Reads
BLOG
Blurring the Line Between CX and Marketing with LG
BROCHURE
Design, Deploy, and Scale Legendary Social Media Experiences
EBOOK
A Comprehensive Guide for Creating Legendary Social Media Customer Experiences
CASE STUDY
Helping a Leading Social Metaverse Company Reduce Their Flush Rate & Deliver Next-level Social Care
