For voice, email, and chat on an extraordinary scale, the world’s largest telecommunications and media company turned to VXI in 1998. From onshore, nearshore, and offshore, VXI delivers customer care, retention and win-back, technical support, sales, and application processing services via 5,000+ agents working in seven languages.
At every phase of the customer lifecycle, VXI optimizes processes and performance, and trains agents to educate and authentically engage with customers. In addition to gaining stellar support from VXI, the client has received accolades from clients and internal partners.
