--- title: VXI's Impactful Partnership with a US Mobile Network Operator description: A leading telecom brand trusts VXI to drive sales, deliver quality CX, and scale its customer support operations. image: https://info.vxi.com/hubfs/Pexels%20Photo%20by%20Eva%20Bronzini.png --- [![vxi-logo](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/vxi-logo.svg) ![color-logo](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/color-logo.svg)](https://vxi.com/) - Why VXI? ![arrow](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/down-stroke.svg) ![arrow-down](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/arrow-down.svg) [Why VXI? ![stroke](https://info.vxi.com/hubfs/Fy-23/Gaming%20fy-24/stroke.svg)](https://vxi.com/why-vxi) Overview - [Supplier Diversity](https://vxi.com/why-vxi/overview/supplier-diversity) - [CX Acceleration](https://vxi.com/why-vxi/overview/cx-acceleration) - [Corporate Responsibility](https://vxi.com/why-vxi/overview/corporate-responsibility) - [Locations](https://vxi.com/why-vxi/overview/locations) - 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VXI began delivering one line of business (LOB) with 27 agents in 2021 but now operates 20 LOBs supported by 800 agents.   VXI’s instructional design team, AI-powered training simulator, and robust knowledge management system were invaluable as new services, suppliers, and LOBs were added. Keeping agents once they join is important in high-growth programs, and training is a boon for this telecommunications carrier.   ## What You’ll Learn - **Quality service stems from a quality team:** Offshore support provides quality, scale, and value. - **Agent training bolsters brands:** L&D with a training simulator facilitates win-win achievements. - **Outsourcing is built on relationships:** Understanding respective strategies and gaps allows for swift pivots. - **Scaling requires process excellence:** By optimizing processes, brands can stay agile and competitive. 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