Key takeaways for CX leaders:

  • Scalable growth and expansion:

    67 new markets and 507% mobile payment adoption

  • Excellence with low attrition:

    Sub-2% attrition rates while absorbing volume surges

  • Digital transformation and efficiency:

    Proprietary tools reduced AHT by 30 seconds

  • Customer-centric partnership:

    Prioritized cost-containment and continuous improvement

Download the Case Study