CASE STUDY
Empowering a Global Payments Pioneer
One of the world's largest FinTech companies has partnered with VXI for over 15 years, leading to a fruitful partnership of growth and transformation.
From scaling operations across 67 new markets to enabling digital transformation with multilingual, multi-channel support, we’ve helped this FinTech pioneer navigate rapid growth and rising customer expectations. By leveraging advanced technologies like training simulators and data-driven insights, VXI has optimized performance and enhanced customer trust, driving results that speak for themselves — 507% growth in mobile payment volume and top rankings across all key metrics.
At VXI, we don’t just deliver solutions; we create lasting partnerships that align with your goals. Whether it’s building operational excellence, managing seasonal volume surges, or transforming the customer journey, we’re here to help your business thrive in a competitive landscape. Let us show you how our expertise in customer experience and digital transformation can unlock new levels of growth for your business.
Key takeaways for CX leaders:
Scalable growth and expansion:
67 new markets and 507% mobile payment adoption
Excellence with low attrition:
Sub-2% attrition rates while absorbing volume surges
Digital transformation and efficiency:
Proprietary tools reduced AHT by 30 seconds
Customer-centric partnership:
Prioritized cost-containment and continuous improvement