Key takeaways for CX leaders:

  • Handling tactics and strategy is tough:

    Teams are short on resources and time - CX transformation takes both.

  • Re-engineering is complex:

    The modern CX involves many moving parts that need orchestration.

  • Your website is a CX tool:

    Service often starts online and so should your service workflows.

  • Preventing fires is possible:

    With a solid VXI roadmap, you can address process, IT, and channel gaps.

Download the Case Study