Key takeaways for CX leaders:

  • AI filters noise:

    To improve response times and quality, reduce manual workflows with an AI-powered, social SaaS.

  • Metrics beyond marketing:

    Social listening and analytics minimize reputation-damaging issues.

  • Marketing-contact center integration is key:

    Both may be missing out on amplification and loyalty wins.

  • Pivot with less risk:

    Respond to changes in the social media landscape with a social incubation hub.

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