Our Silicon Valley client creates enduring member connections through subscriptions and top-notch customer care. In turn, VXI improves sales conversion and returns on marketing dollars while promoting consistency in customer care/fulfillment processes across locations.
Our training and performance improvement techniques underpin this client’s success; our proprietary “Customer Profiling” training lifts CSAT for service queues and, using our Training Simulator, new agents in the sales queues can role-play and overcome objections in a safe environment. Revenues, average order values, first-call resolution, and more have improved on our watch.
