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This quick start guide - from VXI’s CX Acceleration team - is designed to increase your understanding of channel choice, guided design, channel orchestration, and the hallmarks of frictionless omnichannel experiences.
The guide provides tips on using data to identify gaps while balancing channel choice and guided design to achieve an optimal customer experience. Included along with numerous illustrations and examples are the team’s sage “5 Ps of fine-tuning channel performance” so you can transform your own channel strategy and maximize customer satisfaction.