The CX Leaders Trends & Insights Report provides in-depth insights into the experiences and perspectives of both consumers and practitioners. It features commentary from VXI on how digital acceleration has redefined the customer experience and how more organizations can accelerate the transformation of their service delivery models to avoid falling behind.
To help readers shape their CX strategy, the report summarizes consumer opinions on contact center channel and self-servie usage, multichannel journey, preferences, growing expectations and the anticipated impact of AI-powered solutions.
