Insights - Whitepaper
The VXI CX Acceleration Team’s Whitepaper for Solving the CX Puzzle with Design Thinking
![Cover of the VXI whitepaper 'Solving the CX Puzzle with Design Thinking,' featuring a happy man with a smartphone, illustrating customer engagement.](https://info.vxi.com/hs-fs/hubfs/IN_2%20-%20Solving%20the%20CX%20Puzzle%20with%20Design%20Thinking_Cover.png?width=398&height=516&name=IN_2%20-%20Solving%20the%20CX%20Puzzle%20with%20Design%20Thinking_Cover.png)
This whitepaper by VXI explores a transformative approach to customer engagement solutions, emphasizing the shift from short-term performance metrics to long-term value and efficiency gains. Through process excellence, journey mapping, and design thinking, it guides readers to break the "find and fix" cycle.
Organized into four key steps - discover, design, disrupt, and deploy - the whitepaper offers practical guidance supported by illustrations, charts, and examples for elevating experiences and optimizing costs across your service delivery network.
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What you will learn:
To unlock more value, this whitepaper describes the importance of:
Design thinking:
Ideate with your customers, employees, and partners.
Transformation in sprints:
An agile approach is best as you test new channels, etc.
ROI modeling:
The critical role of value mapping to keep lean teams on track
Real world application:
How one company leveraged design-thinking principles to improve the experience and achieve $1.3M in cost savings.