The VXI CX Acceleration Team’s Whitepaper for Solving the CX Puzzle with Design Thinking

This whitepaper by VXI explores a transformative approach to customer engagement solutions, emphasizing the shift from short-term performance metrics to long-term value and efficiency gains. Through process excellence, journey mapping, and design thinking, it guides readers to break the "find and fix" cycle.  

Organized into four key steps - discover, design, disrupt, and deploy - the whitepaper offers practical guidance supported by illustrations, charts, and examples for elevating experiences and optimizing costs across your service delivery network.

What You’ll Learn

• Design thinking: Ideate with your customers, employees, and partners.
• ROI modeling: The critical role of value mapping to keep lean teams on track
• Transformation in sprints: An agile approach is best as you test new channels, etc.
• Real world application: How one company leveraged design-thinking principles to improve the experience and achieve $1.3M in cost savings.