VXI’s Financial Services Solutions
Discover our unique, people-first approach.
Results You Can Bank On
With new BFSI companies popping up every day, the need to differentiate with inclusive and confidence-building service offerings has never been greater.
Inspire Customer Trust
Boost loyalty with VXI’s financial services CX support. Our AI-enhanced training, custom knowledge bases, and dynamic agent coaching ensure quality across all channels.
We leverage data to authenticate customers, prevent fraud, and provide personalized recommendations to connect your business with new markets and your customers with the right products.
Contain the Costs to Serve
Choose VXI to drive balance-sheet improvements. We’ll address growth challenges and customer fee sensitivities with value, empathy, and responsiveness.
Our solutions use human-centered design, analytics, and the latest technologies to build lasting client connections. By enhancing front-office delivery and streamlining back-office processes, we reduce costs, allowing you to pass savings on to customers.
Yield Scalable Social Impact
Looking to deepen relationships with more diverse communities? VXI’s Impact Hubs connect financial firms with underserved communities, creating jobs, enhancing skills, and driving local economies.
As a minority business enterprise (MBE), VXI cultivates a diverse talent pipeline that is ready to flex for maximum cost-effectiveness. Combining purpose-driven impact sourcing with CX outsourcing is a competitive force-multiplier.
WHITEPAPER
The Road to Purpose-Driven Outsourcing
For legitimate reasons, many financial institutions would prefer to employ those at home than abroad. The good news is that, with VXI, they have options. This whitepaper explains how impact sourcing empowers BFSI companies to build their brands, reinvest in America, address domestic social challenges, and connect with a purpose-driven, customer-first, rightshoring strategy.
CASE STUDY: PAYMENTS COMPANY
Supporting International Expansion and Rapid Growth for a Global Payments Company
When a $30B company needed multi-channel customer service and back-office support for customer inquiries, customer account management, collections, and account reconciliation, they turned to VXI Philippines.
RESULTS
- 30 second AHT reduction at launch
- Ramp up and training of 100 FTEs in 2 months
- Web and mobile app localization in 32 languages
- VXI is the #1 provider for voice and email
Latest Financial Services Resources
How Retail Banks Win Customers Back from FinTech
5 Ways Credit Unions Can Get Their Mojo Back with Digital Transformation
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Your Credit Union Outsourcing Partner: The Real Front Line of Fraud Prevention?
