Credit unions are hitting an innovation wall but are realizing their teams don’t have to clear it alone.
Outsourced partners like VXI Global Solutions, can help address the industry’s top challenges:
Staffing Shortages
31% of credit unions are struggling to hire frontline representatives.
WIPFLI’s State of the Credit Union Industry Report (2023)
Digital Acceleration
78% of credit unions consider digital transformation the
leading priority.
WIPFLI’s State of the Credit Union Industry Report (2023)
Cost Pressures
Credit unions are 10-20% more inefficient compared to similarly sized banks.
McKinsey & Company (2022)
Turning Challenges into Opportunities
VXI partners with leading financial service providers and credit unions to deliver exceptional customer and member experiences.
Our teams understand the current operating climate, and the growing need to support the financial well-being of members through accessible, personalized service convenience and digital-first solutions.
From challenging legacy operating models to streamlining processes and promoting automation, VXI’s operating and CX Advisory teams help credit unions gain efficiencies and compete at scale. Our service capabilities include:
Solutions for Credit Unions
- Experience design & journey mapping
- 24/7 contact center & global shoring solutions
- Digital transformation
- Agile software development
- Risk management
- Analytics
Member Support Services
- Card Services
- Account Management
- Loan Services
- Payment Solutions & Transfers
- Fraud Prevention
- Technical Support
- Collections
- Back Office
- Disputes/Settlements
A transparent, secure, & people-centered approach
With over 20 years of experience supporting the financial services industry, we understand that helping members manage their finances is personal and often emotional.
Our “Passion for People” culture empowers our teams to serve with empathy – across channels.
Helping consumers apply for a loan, open a new account, or pay off debt with confidence requires a level of trust that our teams fully appreciate. It’s why we invest in securing the member experience through expert talent, a zero-trust security posture, and the highest level of industry certifications.
14
Financial Service Client Partnerships
24
Financial Service LOBs Supported
15+
PCI - compliant locations
4,500+
Experienced professionals in financial services contact center operations
Today, VXI works alongside our clients to deliver industry leading NPS scores as a trusted partner for growth and value.
VXI can help credit unions by:
Ranked #1
across all partners on NPS & Completed Contacts Per Hour (CCPH)
$380K Annual Savings
through average handle time reductions (AHT)
100%
month-on-month KPI attainment
