Helping Insurance Carriers Modernize the Policyholder Experience

Insurance is one of the few products customers buy but hope never to use. So, it’s no surprise that when the unexpected does occur, customer expectations for agility, empathy and service convenience are at all-time highs.

Faced with market disruptions, disjointed legacy systems, and stiff competition, insurance carriers are having to rethink the way they work, pivoting from reactive to proactive policyholder engagement models to drive customer loyalty and influence purchase decisions.

Improve Care & Influence Outcomes with Legendary CX

At VXI, we help insurers future proof their business by delivering outcome-based operating models designed to grow market share, optimize costs, and safeguard the brand. Our domain experts and global contact center leaders understand the regulatory landscape, combining 25+ years of financial services experience with a customer-first mindset and award-winning software development solutions to digitize and personalize key touchpoints across the policy lifecycle.


Licensed Sales & Service Agents

VXI has the capability to deploy licensed support both nearshore and onshore, with over 10 sites in the United States, Guatemala, and Jamaica. Our state-of-the-art pre-licensing program offers a 70% pass rate, and can be leveraged to support Property & Casualty, Personal Lines, Life, Accidental, and Healthcare programs.


Licensed Sales

Experience Design & Digital Transformation

Savvy insurers are investing in striking the right balance between automation and human support. From helping agents simplify policy information to automating claims notifications and leveraging conversational AI to detect and mitigate fraud, VXI partners with leading brands to reduce risks, lower costs, and modernize policyholder experiences.

Whether a first-time or seasoned outsourcer, our advisory team can design a roadmap to help enhance your customer experience, gain efficiencies, and drive profitability through process re-engineering, digital adoption, and strategic automation.

Experience Design

Support Services

Today our agents support a wide array of services for the financial services and insurance industries, from policyholder support for leading P&C brands to fraud detection, roadside assistance, and on-demand support the Federal Emergency Management Agency’s (FEMA) partner insurance programs.

Support Services
Some of these
solutions include:
  • Policy care & retention services
  • Back office & billing support
  • Broker support desk
  • Licensed Sales Support
  • CX Advisory Services
  • IoT integration & Agile DevOps Solutions

Safeguarding the member & policyholder experience

VXI safeguards the member and policyholder experience through rigorous security and compliance controls. Our centers are PCI, SOC 2 Type 2, and HIPAA compliant, providing proactive threat identification services and a zero-trust security posture for continuous risk mitigation and 24/7 brand protection

The VXI Advantage


Operational leaders with over 50 years of combined experience supporting insurance carriers


Over 4,500 global customer care representatives specializing in financial services & insurance support

software brands

Strategic partnerships with leading licensing software brands


NMSDC certified, minority-owned enterprise


15+ PCI, SOC 2 Type 2, HIPAA compliant service delivery centers

We'd love to hear from you!

Ensure your customers come first in the times they need it the most. Let VXI help you deliver empathetic care, customer-focused experiences, and value-driven solutions