VXI INSURANCE SOLUTIONS

Helping Insurance Carriers Modernize the Policyholder Experience

Insurance is one of the few products customers buy but hope never to use. So, it’s no surprise that when the unexpected does occur, customer expectations for agility, empathy and service convenience are at all-time highs.

Faced with market disruptions, disjointed legacy systems, and stiff competition, insurance carriers are having to rethink the way they work, pivoting from reactive to proactive policyholder engagement models to drive customer loyalty and influence purchase decisions.

Improve Care & Influence Outcomes with Legendary CX

At VXI, we help insurers future proof their business by delivering outcome-based operating models designed to grow market share, optimize costs, and safeguard the brand. Our domain experts and global contact center leaders understand the regulatory landscape, combining 25+ years of financial services experience with a customer-first mindset and award-winning software development solutions to digitize and personalize key touchpoints across the policy lifecycle.

Licensed Sales & Service Agents

VXI has the capability to deploy licensed support both nearshore and onshore, with over 10 sites in the United States, Guatemala, and Jamaica. Our state-of-the-art pre-licensing program offers a 70% pass rate, and can be leveraged to support Property & Casualty, Personal Lines, Life, Accidental, and Healthcare programs.

Experience Design & Digital Transformation

Savvy insurers are investing in striking the right balance between automation and human support. From helping agents simplify policy information to automating claims notifications and leveraging conversational AI to detect and mitigate fraud, VXI partners with leading brands to reduce risks, lower costs, and modernize policyholder experiences.

Whether a first-time or seasoned outsourcer, our advisory team can design a roadmap to help enhance your customer experience, gain efficiencies, and drive profitability through process re-engineering, digital adoption, and strategic automation.

Support Services

Today our agents support a wide array of services for the financial services and insurance industries, from policyholder support for leading P&C brands to fraud detection, roadside assistance, and on-demand support the Federal Emergency Management Agency’s (FEMA) partner insurance programs.