HEALTHCARE

Enhancing Patient Care & Member Support

Learn how VXI empowers healthcare payers, pharmacy benefit managers (PBMs), and more.

With over 25 years of experience in customer experience (CX) management, VXI is revolutionizing the healthcare landscape for payers, providers, medical device companies, pharmaceutical manufacturers, and PBMs. Our customized solutions address market challenges, prioritize consumer and patient satisfaction, and drive revenue growth while optimizing costs

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About VXI Healthcare Solutions

Recognizing the pivotal role our client partners play in delivering exceptional experiences in healthcare, VXI serves as a strategic ally, from impacting STARS to ensuring patient adherence. With global capabilities, we meet diverse demands, transforming challenges into advantages across the care continuum.

How We Help

 
  • Member Services
  • Benefits Administration
  • Customer Care
  • Claims Processing
  • Account Management
  • Billing & Back-Office Support
  • Licensed Sales Support
  • Policy Care & Retention
  • Appointment Scheduling
  • Prescription Order Management

Who We Help 

 
  • Healthcare Payers
  • Patients & Customers
  • Medical Service Providers
  • Property & Casualty Insurance
  • Pharmacy Benefit Managers
  • Medical Device Companies
  • Ambulatory Services

Where We Are

 
  • U.S. 
  • Latin America 
  • Caribbean  
  • Europe 
  • Middle East 
  • Africa 
  • Philippines 
  • India 
  • China 
  • Asia Pacific 

CX Healthcare Solutions

Explore our tailored CX healthcare solutions. 

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OVERVIEW

VXI Healthcare Overview

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OVERVIEW

VXI Medicare 

Solutions

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image - Customer-Centric Solutions for Medical Device Manufacturers
OVERVIEW

VXI Medical Device
 Solutions 

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Experience & Compliance

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Value-Added Solutions 

 
  • CX Acceleration 
  • Fraud & Risk Management 
  • Sales Effectiveness 
  • Customer & Member Retention

Compliant & Secure 

 
  • PCI 
  • SOC 2 Type 2 
  • HIPAA  

Experienced Professionals 

 
  • CX Experts 
  • Back-Office Support 
  • RNs  
  • & More 
CASE STUDY

Outsourcing with Purpose Leads to Improved Member Care

When one of America’s leading healthcare providers needed to drive efficiencies, optimize costs, and create true impact in its communities, it turned to VXI. Together, VXI and our brand partner not only reduced operating costs but also led to significant economic growth and improved member satisfaction.

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RESULTS

  • Generated more than $100MM in total economic impact
  • Improved member satisfaction by 10%
  • Lowered operating costs by 15%
  • Created 1,000+ jobs over a 6-year period
Read the Case Study
EBOOK

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When one of America’s leading healthcare providers needed to drive efficiencies, optimize costs, and create true impact in its communities, it turned to VXI. 

Read the Ebook
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Ready to Get Started?

In the healthcare landscape, exceptional CX not only ensures patient satisfaction but also drives operational efficiency and loyalty to your brand. Elevate your organization with VXI’s comprehensive CX solutions. 

Contact us today to embark on a journey toward enhanced patient care and operational excellence.

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